Listening Up - Lowest Cost Step to Customers' Dollars
Listening up to the level of your customers’ expectations brings in your customers’ dollars.Then why do companies put primary focus on uniformity of customer service that actually discourages listening and delivers unmemorable service? Almost every call center sounds the same, has the same scripted non-caring service, and does not build the customer's desire to spend money. Overcome the fears that drive this decision. Read more ...…See More
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Thanks for your note, and your review of my profile text (insert smiley emoticon); profile wording is something I always seem to be re-articulating over and over. But positive feedback helps!
My 2010 goals? 1) Devote time to marketing my services *every* day, no matter how busy I am. The alternative is simply 'keeping busy' which isn't the same as building a business, right? 1a) Making a minimal number of new research/cold calls each day. 2) Get more efficient about locating and qualifying technology prospects who use top-drawer print design as part of their marketing mix; 3) meet with and refer other service providers to my clients and prospects and hence become more valuable.
I'm not yet finished going through your videos, but enjoying what I'm seeing so far. You sure command the room!
Take care,
:: bruce ::
(the tech-focused, marketing-savvy B2B print design guy)